[rt-users] can't locate XXX

[Kevin Falcone]

On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote:
>    Ah... that opens my eyes a bit more...
> 
>      > How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in @INC?
> 
>      how did it end up there, that isn't the directory structure for RT
>      plugins.
> 
>    I put it there trying to mimic how ExternalAuth worked. I've backed it out now and used the

That isn't how ExternalAuth works either, it works with a standard
make install
and would be in local/plugins/RT-Authen-ExternalAuth

>    Makefile for it to place itself where it wants to.
>    It placed the ExtractCustomFieldValues.pm in
>    /opt/rt3/lib/RT/Action

That's wrong.

What version of RT and the module are you running.
3.06 (newest on CPAN) and 3.8.10 install into
local/plugins/RT-Extension-ExtractCustomFieldValues
as expected.

-kevin


>    So now my Plugin's looks like this
>    Set(@Plugins,qw(
>    RT::Authen::ExternalAuth
>    RT::Action::ExtractCustomFieldValues
>    ));
> 
>      How did you install RT-Extension-ExtractCustomFieldValues
>      I believe you missed a step from the README included with the
>      extension.
> 
>      Please note, you do not ever just untar an extension into /opt/rt3
>      You untar it into your home or a source directory and follow the
>      directions in the README which will ensure that it is placed into the
>      proper location for RT.
>      -kevin
> 
>    Thank you Kevin, I did not know that!
>    I have backed out what I did, and followed the correct method and it seems my setup is no
>    longer throwing errors and RT can run :D
>    I appreciate the responses and knowledge that I've gained from them.
>    --
>    Mike Johnson
>    Datatel Programmer/Analyst
>    Northern Ontario School of Medicine
>    955 Oliver Road
>    Thunder Bay, ON P7B 5E1
>    Phone: (807) 766-7331
>    Email: [1]mike.johnson at nosm.ca
> 
> References
> 
>    Visible links
>    1. mailto:mike.johnson at nosm.ca
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