[rt-users] can't locate XXX

[Mike Johnson]

We are running RT 3.8.10.  ExternalAuth is installed as you mentioned below.

The version I got was from
http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues

The link behind "newest version always here"

It extracted to version 1.06 :( no wonder I'm having issues.


I have downloaded and installed based on all your previous statements...
everything worked smoothly.

I wish I knew what I know now....

I thank you very much!

Mike.



On Wed, Apr 20, 2011 at 4:05 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote:
> >    Ah... that opens my eyes a bit more...
> >
> >      > How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues
> in @INC?
> >
> >      how did it end up there, that isn't the directory structure for RT
> >      plugins.
> >
> >    I put it there trying to mimic how ExternalAuth worked. I've backed it
> out now and used the
>
> That isn't how ExternalAuth works either, it works with a standard
> make install
> and would be in local/plugins/RT-Authen-ExternalAuth
>
> >    Makefile for it to place itself where it wants to.
> >    It placed the ExtractCustomFieldValues.pm in
> >    /opt/rt3/lib/RT/Action
>
> That's wrong.
>
> What version of RT and the module are you running.
> 3.06 (newest on CPAN) and 3.8.10 install into
> local/plugins/RT-Extension-ExtractCustomFieldValues
> as expected.
>
> -kevin
>
>
> >    So now my Plugin's looks like this
> >    Set(@Plugins,qw(
> >    RT::Authen::ExternalAuth
> >    RT::Action::ExtractCustomFieldValues
> >    ));
> >
> >      How did you install RT-Extension-ExtractCustomFieldValues
> >      I believe you missed a step from the README included with the
> >      extension.
> >
> >      Please note, you do not ever just untar an extension into /opt/rt3
> >      You untar it into your home or a source directory and follow the
> >      directions in the README which will ensure that it is placed into
> the
> >      proper location for RT.
> >      -kevin
> >
> >    Thank you Kevin, I did not know that!
> >    I have backed out what I did, and followed the correct method and it
> seems my setup is no
> >    longer throwing errors and RT can run :D
> >    I appreciate the responses and knowledge that I've gained from them.
> >    --
> >    Mike Johnson
> >    Datatel Programmer/Analyst
> >    Northern Ontario School of Medicine
> >    955 Oliver Road
> >    Thunder Bay, ON P7B 5E1
> >    Phone: (807) 766-7331
> >    Email: [1]mike.johnson at nosm.ca
> >
> > References
> >
> >    Visible links
> >    1. mailto:mike.johnson at nosm.ca
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110420/0a14bb12/attachment.htm>