[rt-users] submit ticket through web interface

[Mike Johnson]

Slight hi-jacking... sorry(but it fits the conversation)

Has there been an extension developed that customizes the SelfService into a
question/answer(database driven) that funnels the ticket to a given
queue/owner while populating custom fields?

We are currently developing an external form that will do this for us(with
the use of ExtractCustomFieldValues), but would love to use something built
in RT itself.

Thanks!
Mike.

On Tue, Apr 26, 2011 at 10:57 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote:
> > Hi all
> >
> > I want open my RT to my user (meaning requestor not owner) to allow them
> to
> > submit a new ticket.
> >
> > So for the authentication I can use RT::Authen::ExternalAuth to connect
> our
> > LDAP.
> >
> > But how can I create a special "RT at glance" for my user ? What I want
> is :
> >
> >       For every user not in a small group (or list that's not
> >       important), after they log-on in RT I want a very simple interface
> >       to allow user see the ticket they submit and a form to submit a new
> >       one.
> >
> >       If it's possible to have custom field in this form that's better.
> >
> >       And on contrary of the "Quick Ticket" I don't want to allow the
> >       user chose the Owner.
>
> Don't make them Privileged, they'll be redirected to
> http://your.rt.server/SelfService/
> which is a very simple UI
>
> -kevin
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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