[rt-users] submit ticket through web interface

[Techmon Techmon]

Mike, I've actually been looking for something similar, but have been
unsuccessful in finding anything like that.

 

Instead, I'm just building around the REST API and  building my own
self-help app

 

Here is the documentation: http://requesttracker.wikia.com/wiki/REST

 

 

Luke Kwiecinski

Network Engineer - Pet Food Direct

E-mail: luke at petfooddirect.com

Phone: 610-234-2310

Fax: 484-534-3450

2250 Hickory Rd, Suite 400
Plymouth Meeting, PA 19462

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mike
Johnson
Sent: Wednesday, April 27, 2011 11:51 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] submit ticket through web interface

 

Slight hi-jacking... sorry(but it fits the conversation)

 

Has there been an extension developed that customizes the SelfService
into a question/answer(database driven) that funnels the ticket to a
given queue/owner while populating custom fields?

 

We are currently developing an external form that will do this for
us(with the use of ExtractCustomFieldValues), but would love to use
something built in RT itself.

 

Thanks!

Mike.

On Tue, Apr 26, 2011 at 10:57 AM, Kevin Falcone
<falcone at bestpractical.com> wrote:

On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote:
> Hi all
>
> I want open my RT to my user (meaning requestor not owner) to allow
them to
> submit a new ticket.
>
> So for the authentication I can use RT::Authen::ExternalAuth to
connect our
> LDAP.
>
> But how can I create a special "RT at glance" for my user ? What I
want is :
>
>       For every user not in a small group (or list that's not
>       important), after they log-on in RT I want a very simple
interface
>       to allow user see the ticket they submit and a form to submit a
new
>       one.
>
>       If it's possible to have custom field in this form that's
better.
>
>       And on contrary of the "Quick Ticket" I don't want to allow the
>       user chose the Owner.

Don't make them Privileged, they'll be redirected to
http://your.rt.server/SelfService/
which is a very simple UI

-kevin




-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca

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