[rt-users] Not add user emails to CC field

[Kenneth Crocker]

Simon,

I hacked the RT code for adding Email Cc's and created a scrip that will do
it on a Queue-by-Queue basis for creates and subsequent correspondence. I
thought I put it in the wiki.

Kenn
LBNL

On Fri, Jul 29, 2011 at 10:46 AM, Simon Gao <simon.gao at schrodinger.com>wrote:

>
>
> On Fri, Jul 29, 2011 at 10:43 AM, Thomas Sibley <trs at bestpractical.com>wrote:
>
>> On 07/29/2011 01:37 PM, Simon Gao wrote:
>> > After a ticket is created.
>> >
>> > For example:
>> >
>> > A ticket created by email, usera at example.com
>> > <mailto:usera at example.com>.  This is added to requestors field. During
>> > subsequent correspondences, userb at example2.com
>> > <mailto:userb at example2.com> is cced. We don't want add
>> > userb at example2.com <mailto:userb at example2.com> to the "Cc:" field.  Is
>> > this possible?
>>
>> You've turned on the $ParseNewMessageForTicketCcs option.  Turn it off
>> to stop adding Ccs automatically.
>>
>> Thomas
>>
>> Can this done per queue based?
>
> Simon
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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