[rt-users] See all tickes w same domain

Kenneth Crocker kfcrocker at lbl.gov
Mon Aug 1 16:57:59 EDT 2011


If that client has a relatively static user base, put them in a user-group
and grant "ShowTickets" for that group for that Queue. If the client user
base isn't very static, then you might need to do a regex based on the last
portion of the email address (usually the same for all employees of a
company) and get them into that group.


On Thu, Jul 28, 2011 at 5:40 AM, Rolf Schaufelberger <rs at plusw.de> wrote:

> Hi,
> I have a queue where all  my customers can create tickets (normally by
> email),
> and when they login they see only their tickets.
> Now, if a have a customer where many users create tickets,
> how do I have to configure my system, so that all users from a client
> (company) can see all tickets from that company ?
> The  association could either be , that the domain part of the email
> address is the same, or  option 2, the  value of  a ticket custom fileld
>  has a value of 'blah' , or I could create a group  for that company, assign
> all users and then show tickets with requestors of that group  ?
> What is the best way to do solve this?
> Rolf Schaufelberger
> --------
> 2011 Training: http://bestpractical.com/services/training.html
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110801/353b5e16/attachment.htm>

More information about the rt-users mailing list