[rt-users] See all tickes w same domain

[Kenneth Crocker]

Rolf,

If that client has a relatively static user base, put them in a user-group
and grant "ShowTickets" for that group for that Queue. If the client user
base isn't very static, then you might need to do a regex based on the last
portion of the email address (usually the same for all employees of a
company) and get them into that group.

Kenn
LBNL

On Thu, Jul 28, 2011 at 5:40 AM, Rolf Schaufelberger <rs at plusw.de> wrote:

> Hi,
>
> I have a queue where all  my customers can create tickets (normally by
> email),
> and when they login they see only their tickets.
> Now, if a have a customer where many users create tickets,
> how do I have to configure my system, so that all users from a client
> (company) can see all tickets from that company ?
>
> The  association could either be , that the domain part of the email
> address is the same, or  option 2, the  value of  a ticket custom fileld
>  has a value of 'blah' , or I could create a group  for that company, assign
> all users and then show tickets with requestors of that group  ?
>
> What is the best way to do solve this?
>
> Rolf Schaufelberger
>
>
>
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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