[rt-users] Question about RT4 Articles

Joy Dragon joydragon at gmail.com
Wed Aug 3 17:02:45 EDT 2011


I'm trying to implement Articles in my installation of RT4
I've already set up the name, summary and also set up a Custom Field
for that Class.
But when I include that article in my reply to the ticket it comes
with a weird format
I just want to set up a normal stock answers database, but the normal
display comes like:

#Article Number: Article Title
Article Summary
CF Name:
CF Description

How can I change this so I can simply get the content of the
Article... or actually just the content of the custom fields attached
to that Article?

Thanks in advance

Joy Dragon unki no ryoushi

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