[rt-users] Send text message to Owner when ticket is stolen
mariska at getumail.com
mariska at getumail.com
Fri Aug 5 07:57:24 EDT 2011
Hi,
How do I configure RT to send a sms to the owner of the ticket when a
ticket is stolen from him. { to notify the owner that his ticket has been
stolen or assigned to another user } I don't know the script or the
templete that I should use.
I can configure RT to send a message to persons when a queue is changed,
but I cannot figure out how I get RT to send sms to owner by owner change,
or anything similar.
Please help me in the right direction!!
Thank you
Mariska
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