[rt-users] Send text message to Owner when ticket is stolen

mariska at getumail.com mariska at getumail.com
Fri Aug 5 07:57:24 EDT 2011


How do I configure RT to send a sms to the owner of the ticket when a 
ticket is stolen from him. { to notify the owner that his ticket has been 
stolen or assigned to another user } I don't know the script or the 
templete that I should use.

I can configure RT to send a message to persons when a queue is changed, 
but I cannot figure out how I get RT to send sms to owner by owner change, 
or anything similar.

Please help me in the right direction!!

Thank you


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