[rt-users] Send text message to Owner when ticket is stolen

Kevin Falcone falcone at bestpractical.com
Fri Aug 5 09:50:58 EDT 2011

On Fri, Aug 05, 2011 at 12:57:24PM +0100, mariska at getumail.com wrote:
>    Hi,
>    How do I configure RT to send a sms to the owner of the ticket when a ticket is stolen from
>    him. { to notify the owner that his ticket has been stolen or assigned to another user } I
>    don't know the script or the templete that I should use.
>    I can configure RT to send a message to persons when a queue is changed, but I cannot figure
>    out how I get RT to send sms to owner by owner change, or anything similar.

Sounds like you want to use Notify Owner and the On Owner Change
conditions, but you're on your own sending SMSs, you probably want to
use an email -> sms gateway


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