[rt-users] Send text message to Owner when ticket is stolen

mariska at getumail.com mariska at getumail.com
Fri Aug 5 10:53:54 EDT 2011

Hi Kevin,

Thanx for your response, but I've already got that bit figured out.

I want to send an sms notification to the owner off the ticket when ticket 
is assigned to new user.

For example: 

Ticket 32 has been assigned from user A to user B by superuser C. 

Notification via sms should then be sent to user A, telling him that ticket 
32 has been assigned to userB...

THanx, your assistance will be much appreciated.


From: "Kevin Falcone" <falcone at bestpractical.com>

Sent: Friday, August 05, 2011 3:51 PM

To: rt-users at lists.bestpractical.com

Subject: Re: [rt-users] Send text message to Owner when ticket is stolen

On Fri, Aug 05, 2011 at 12:57:24PM +0100, mariska at getumail.com wrote:

>    Hi,


>    How do I configure RT to send a sms to the owner of the ticket when a 
ticket is stolen from

>    him. { to notify the owner that his ticket has been stolen or assigned 
to another user } I

>    don't know the script or the templete that I should use.


>    I can configure RT to send a message to persons when a queue is 
changed, but I cannot figure

>    out how I get RT to send sms to owner by owner change, or anything 

Sounds like you want to use Notify Owner and the On Owner Change

conditions, but you're on your own sending SMSs, you probably want to

use an email -> sms gateway




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