[rt-users] User not visible in RT UI but preventing usage

Mike Johnson mike.johnson at nosm.ca
Fri Aug 5 15:11:23 EDT 2011

Hi all,

We are using LDAP integration and I'm not able to create an RT account for
an LDAP user to give them RT access(non-priv, just to create tickets and use

RT keeps telling me the account exists, but I can't see it in UI to give it
access to RT.

In the SQL side, I can see the record in the Users table in the RT

Any thoughts on why RT won't show me that record on the UI page?


Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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