[rt-users] wiki update request: QuickResolveandQuickReject (for rt4)

[Kevin Falcone]

On Fri, Aug 05, 2011 at 01:03:33PM -0700, Ben Poliakoff wrote:
> * Kevin Falcone <falcone at bestpractical.com> [20110805 12:41]:
> > On Fri, Aug 05, 2011 at 12:30:49PM -0700, Ben Poliakoff wrote:
> > > * Kevin Falcone <falcone at bestpractical.com> [20110805 11:47]:
> > > > On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
> > > > > Hi All,
> > > > > 
> > > > > We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
> > > > > BestPractial and the Debian package maintainers).
> > > > > 
> > > > > Some of our users have requested the QuickResolveandQuickReject
> > > > > addition:
> > > > > 
> > > > >     http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject
> > > > > 
> > > > > Has anyone sorted out what needs to change to make this work with rt4?
> > > > 
> > > > You can do both of those with the included Lifecycles functionality.
> > > > 
> > > > Read about it in RT_Config.pm and copy your lifecycles over to
> > > > RT_SiteConfig.pm to add the new transitions
> > > > 
> > > 
> > > Hmm.  I've read about it, and I've copied over the default %Lifecycles
> > > into RT_SiteConfig.pm, adding this action to "default":
> > > 
> > >     'open -> resolved' => { label => 'Quick Resolve' },
> > > 
> > > ...right below the default "Resolve" action, and restarted apache (using
> > > mod_perl), but I don't see a new "Quick Resolve" item in the action menu
> > > in the web ui.
> > > 
> > > Obviously I'm missing something.
> > 
> > Is the ticket you're testing new or open?
> > 
> 
> I appreciate your spotting what should have been obvious to me: the
> ticket status was new, so consequently the "Quick Resolve" action wasn't
> in the menu.  Once the status was set to open "Quick Resolve" was
> available and worked as it should.  I'll update the wiki page to reflect
> this.

It's obvious because I made the same error while deploying the feature
on http://issues.bestpractical.com

Thanks for updating the wiki

-kevin
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