[rt-users] Help with Saved Search

[Ruslan Zakirov]

After deleting condition you should update saved search.

Regards, Ruslan. From phone.
08.08.2011 21:11 пользователь "Patrick Fish" <pofish at ucdavis.edu> написал:
> Hi,
>
> This is embarrassing. I noticed this morning that my "N newest unowned
tickets" search on my RT at a glance page was only listing tickets from one
queue. I went and edited the predefined search itself: Search - Unowned
Tickets, and it's defined like this:
>
>
> Owner = 'Nobody'
> AND (
> Status = 'new'
> OR Status = 'open'
> AND Queue = 'xxxxxxx' <---- I see the problem!
>
> I'm at a loss on how to revert this search - I've tried deleting that
criteria but that seems to only affect the search at that time - not at the
RT at a Glance page. It looks like it's saved in RT System's saved searches,
deleting/re-adding a search of the same name doesn't help either. Any
pointers?
>
>
> Thanks,
> Patrick
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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