[rt-users] Help with Saved Search

[Patrick Fish]

I ended up with a few saved searches and ended up deleting them and recreating the "Unowned Tickets" search manually and saved it under System Searches. Back to normal…thanks.

Patrick

From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Monday, August 08, 2011 10:17 AM
To: Patrick Fish
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Help with Saved Search


After deleting condition you should update saved search.

Regards, Ruslan. From phone.
08.08.2011 21:11 пользователь "Patrick Fish" <pofish at ucdavis.edu<mailto:pofish at ucdavis.edu>> написал:
> Hi,
>
> This is embarrassing. I noticed this morning that my "N newest unowned tickets" search on my RT at a glance page was only listing tickets from one queue. I went and edited the predefined search itself: Search - Unowned Tickets, and it's defined like this:
>
>
> Owner = 'Nobody'
> AND (
> Status = 'new'
> OR Status = 'open'
> AND Queue = 'xxxxxxx' <---- I see the problem!
>
> I'm at a loss on how to revert this search - I've tried deleting that criteria but that seems to only affect the search at that time - not at the RT at a Glance page. It looks like it's saved in RT System's saved searches, deleting/re-adding a search of the same name doesn't help either. Any pointers?
>
>
> Thanks,
> Patrick
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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