[rt-users] adding Ticket links in search result

[Gerard FENELON]

Hi Raphael

keep to the list.
In particular because I don't have the answer to this further question.

I have never tried anything like what you are trying.
It is possible that for this you might have to use a ColumnMap

However concerning "display the Ticket subject next to his number"
I believe that '__id__  __Subject__ ' should work.

Gerard


On 2011-08-09 11:28, Raphaël MOUNEYRES wrote:
>
> Hi Gerard,
>
> i've tried some but i'm not sure to be able to do conditional 
> formatting such as :
>     % my $inactive = 
> $member->QueueObj->IsInactiveStatus($member->Status);
> <span class="<% $inactive ? 'ticket-inactive' : '' %>">
> <%$member->Id%>: (<%$member->OwnerObj->Name%>) <%$member->Subject%> 
> [<% loc($member->Status) %>]
> </span>
>
> for example, if i do
> ' <b><a 
> href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
> '<span class="ticket-inactive">__Children__</span>'
> for sure all children tickets are displayed as ticket-inactive, but 
> not depending on their actual status...
>
> Also i'd like to display the Ticket subject next to his number....
> Well i'm doing more experiments now, but any other hints are welcome.
>
> Raphaël MOUNEYRES
>
>
>
> *Gerard FENELON <gerard at eve-team.com>*
> Envoyé par : rt-users-bounces at lists.bestpractical.com
>
> 09/08/2011 11:08
>
> 	
> A
> 	rt-users at lists.bestpractical.com
> cc
> 	
> Objet
> 	Re: [rt-users] adding Ticket links in search result
>
>
>
>
>
> Hello
>
> you can do a lot of things in the advanced tab of the search interface
> such as
>
> '<b><a href="/Ticket/Modify.html?id=__id__">__id__</a></b>/TITLE:#',
> '<span class="yoyodine-status-__StatusNoLoc__">__ExtendedStatus__</span>',
> '<span 
> class="yoyodine-severity-__CustomField.{Severity}__">__CustomField.{Severity}__</span>',
> '<span class="yoyodine-priority-__CustomField.{Customer 
> priority}__">__CustomField.{Customer priority}__</span>',
>
> I would say, use this when you want to tweek the display.
> Use ColumnMap when you have to calculate values
>
> Gerard
>
>
> On 2011-08-09 10:48, Raphaël MOUNEYRES wrote:
> Hello,
>
> i'm trying to build a search wich would have a colum displaying the 
> tickets links exactly the same way as is TicketDisplay page (with 3.8 
> install)
> I found two things :
> - this code related to the above page is in 
> /opt/rt3/share/html/Elements/ShowLinks
> - in ticket search engine, i can display children/DependsOn links, but 
> the result will only show ticket ids without formatting.
>
> Should i create a new ColumnMap (as recently discussed) pasting some 
> code from the ShowLinks File, or any simpler way to modify the 
> existing colums ?
> Could someone help me choose the best way to go ?
>
> After a few month dealing with RT, i've been gaining some perl 
> programming experience, thanks guys !
>
> Raphaël MOUNEYRES

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