[rt-users] adding Ticket links in search result
Raphaël MOUNEYRES
raphael.mouneyres at sagemcom.com
Wed Aug 10 04:57:37 EDT 2011
Hello,
thanks for the hint, but it doesn't work as expected.
In fact, in the advanced page, the fileds used are :
'__DependsOn__',
'__Children__'
each of them is, by default, creating by itself a List of clickable ticket
IDs, and i'd like to add subject and formatting.
Also, in /share/html/Elements/RT__Ticket/ColumnMap, i can see that the
'ExtendedStatus' is doing some query for dependedon tickets, so i can try
to do something similar, but i can't find the same things for 'Children'
or 'DependsOn'
If someone can point me at the sourcecode trigered by the above fields, i
could change it to suit my needs
thank you,
Raphaël MOUNEYRES
Gerard FENELON <gerard at eve-team.com>
Envoyé par : rt-users-bounces at lists.bestpractical.com
09/08/2011 12:17
A
RT Users Mailing List <rt-users at lists.bestpractical.com>
cc
Objet
Re: [rt-users] adding Ticket links in search result
Hi Raphael
keep to the list.
In particular because I don't have the answer to this further question.
I have never tried anything like what you are trying.
It is possible that for this you might have to use a ColumnMap
However concerning "display the Ticket subject next to his number"
I believe that '__id__ __Subject__ ' should work.
Gerard
On 2011-08-09 11:28, Raphaël MOUNEYRES wrote:
Hi Gerard,
i've tried some but i'm not sure to be able to do conditional formatting
such as :
% my $inactive = $member->QueueObj->IsInactiveStatus($member->Status);
<span class="<% $inactive ? 'ticket-inactive' : '' %>">
<%$member->Id%>: (<%$member->OwnerObj->Name%>) <%$member->Subject%>
[<% loc($member->Status) %>]
</span>
for example, if i do
' <b><a
href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
'<span class="ticket-inactive">__Children__</span>'
for sure all children tickets are displayed as ticket-inactive, but not
depending on their actual status...
Also i'd like to display the Ticket subject next to his number....
Well i'm doing more experiments now, but any other hints are welcome.
Raphaël MOUNEYRES
Gerard FENELON <gerard at eve-team.com>
Envoyé par : rt-users-bounces at lists.bestpractical.com
09/08/2011 11:08
A
rt-users at lists.bestpractical.com
cc
Objet
Re: [rt-users] adding Ticket links in search result
Hello
you can do a lot of things in the advanced tab of the search interface
such as
'<b><a href="/Ticket/Modify.html?id=__id__">__id__</a></b>/TITLE:#',
'<span class="yoyodine-status-__StatusNoLoc__">__ExtendedStatus__</span>',
'<span
class="yoyodine-severity-__CustomField.{Severity}__">__CustomField.{Severity}__</span>',
'<span class="yoyodine-priority-__CustomField.{Customer
priority}__">__CustomField.{Customer priority}__</span>',
I would say, use this when you want to tweek the display.
Use ColumnMap when you have to calculate values
Gerard
On 2011-08-09 10:48, Raphaël MOUNEYRES wrote:
Hello,
i'm trying to build a search wich would have a colum displaying the
tickets links exactly the same way as is TicketDisplay page (with 3.8
install)
I found two things :
- this code related to the above page is in
/opt/rt3/share/html/Elements/ShowLinks
- in ticket search engine, i can display children/DependsOn links, but the
result will only show ticket ids without formatting.
Should i create a new ColumnMap (as recently discussed) pasting some code
from the ShowLinks File, or any simpler way to modify the existing colums
?
Could someone help me choose the best way to go ?
After a few month dealing with RT, i've been gaining some perl programming
experience, thanks guys !
Raphaël MOUNEYRES
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