[rt-users] Template Question

Kevin Falcone falcone at bestpractical.com
Tue Aug 9 18:53:27 EDT 2011

On Tue, Aug 09, 2011 at 03:25:46PM -0700, Kenneth Crocker wrote:
>    Kevin,
>    This is the code in the template:

Your question implied you were writing text in the template.

>    Resolution Comment:
>    {$Ticket->FirstCustomFieldValue('Resolution Description');}
>    The Custom Field type is "Fill in one wiki text".
>    When I'm typing in that Custom Field, I don't usually hit return in the middle of a sentence.

Hitting return would fix it.

>    Any ideas? A Configuration setting, perhaps?

You'll need to wrap the text. There are perl modules for this, however,
most mail readers wrap text, and RT wraps text in the ticket history.

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