[rt-users] Template Question

[Kenneth Crocker]

Kevin,

Yes, RT does wrap in history. However, when I click "Show" for the outgoing
email, I see this run-on text line and that kinda made me wonder what the
user was getting. I should probably just go to the guy and ask him to bring
up the email.

Thanks.

Kenn
LBNL

On Tue, Aug 9, 2011 at 3:53 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Aug 09, 2011 at 03:25:46PM -0700, Kenneth Crocker wrote:
> >    Kevin,
> >
> >    This is the code in the template:
>
> Your question implied you were writing text in the template.
>
> >    Resolution Comment:
> >    {$Ticket->FirstCustomFieldValue('Resolution Description');}
> >
> >    The Custom Field type is "Fill in one wiki text".
> >
> >    When I'm typing in that Custom Field, I don't usually hit return in
> the middle of a sentence.
>
> Hitting return would fix it.
>
> >    Any ideas? A Configuration setting, perhaps?
>
> You'll need to wrap the text. There are perl modules for this, however,
> most mail readers wrap text, and RT wraps text in the ticket history.
>
> -kevin
>
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