[rt-users] RT4 add attachments to reply/comment

Kevin Falcone falcone at bestpractical.com
Tue Aug 9 20:12:20 EDT 2011

On Wed, Aug 10, 2011 at 08:31:54AM +1000, Joanne Keown wrote:
>    OK, I've removed "Content:" and left the line in between (see below) but the email is still
>    coming through without the attachment L.
>    Subject: AutoReply: {$Ticket->Subject}
>    Content-Type: text/html
>    RT-Attach-Message: yes

Hopefully outlook is mangling your whitespace, since it's important
that it be 
top of template
<blank line>

>    RT-Attachment: 459/7206/4826
>    Does the reference to "RT-Attachment: 459/7206/4826" above mean that the attachment I uploaded
>    into the Reply screen has been attached to the email (at least at that point)?  Should I be
>    looking for a further reference to the attachment also in the Console output log too?

As you noted, on Ticket 459, Transaction 7206 had Attachment 4826
You can look those up in the database by id.

You're showing us the "Show outoing mail" emails, correct?
You need to show the headers from the actual mail as received by the
outside recipients.

You'll also see a lot on the console in the debug log

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110809/134ef409/attachment.sig>

More information about the rt-users mailing list