[rt-users] RT4 add attachments to reply/comment

Joanne Keown Joanne.Keown at coloradogroup.com.au
Tue Aug 9 18:31:54 EDT 2011

Hi Thomas,

Thanks once again.

OK, I've removed "Content:" and left the line in between (see below) but the email is still coming through without the attachment :(.

Subject: AutoReply: {$Ticket->Subject}

Content-Type: text/html

RT-Attach-Message: yes

Below is the extract from the ticket history that was generated from the Reply action...

Managed-BY: RT 4.0.0 (http://www.bestpractical.com/rt/)
MIME-Version: 1.0
Subject: [diana ferrari:  Customer Query #459] Shipping & Refunds
In-Reply-To: <20110808002331.D67C588030 at bne3-0003mrs.server-mail.com>
Date: Wed, 10 Aug 2011 08:31:38 +1000
RT-Ticket: rt.coloradogroup.com.au #459
RT-Attachment: 459/7206/4826
References: <RT-Ticket-459 at example.com> <20110808002331.D67C588030 at bne3-0003mrs.server-mail.com>
Precedence: bulk
Reply-To: customerservice at dianaferrari.com.au
Message-ID: <rt-4.0.0-21505-1312929098-1503.459-5-0 at example.com>
X-RT-Loop-Prevention: rt.coloradogroup.com.au
X-RT-Original-Encoding: utf-8
BCC: jayne.bailey at coloradogroup.com.au, raelene.faulkner at coloradogroup.com.au, susan.hughes at coloradogroup.com.au
From: "Jo Keown via RT" <customerservice at dianaferrari.com.au>
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit

<URL: http://rt.coloradogroup.com.au:8080/Ticket/Display.html?id=459 >

Test number 6: Wooop woooop.

Attachment is on this one too.

Does the reference to "RT-Attachment: 459/7206/4826" above mean that the attachment I uploaded into the Reply screen has been attached to the email (at least at that point)?  Should I be looking for a further reference to the attachment also in the Console output log too?

Kind regards


Jo Keown, MBusAdmin(Mgt), MIPA

IS Business Analyst

Colorado Group Ltd

100 Melbourne Street

South Brisbane  QLD   4101

Ph:    +61  7 3877 3399

Mobile:   0402 697 351

Email: joanne.keown at coloradogroup.com.au

 Sign up to FUSION now for special member offers at 5 of Australia's leading fashion brands.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Wednesday, 10 August 2011 8:06 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT4 add attachments to reply/comment

On 08/09/2011 05:59 PM, Joanne Keown wrote:

> Many thanks for your response below, however, I don't believe the

> Content has anything to do with this issue. I tried switching the two

> lines around (as shown below) but this stopped the email from working

> all together.

Remove the Content: line entirely, it's useless, and make sure there is

a blank line between the last header (RT-Attach-Message: yes) and your

template text.

> Subject: AutoReply: {$Ticket->Subject}

> Content-Type: text/html

> RT-Attach-Message: yes

> Content:



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