[rt-users] RT4 add attachments to reply/comment

Joanne Keown Joanne.Keown at coloradogroup.com.au
Wed Aug 10 01:27:23 EDT 2011

Hi Kevin,

Many thanks for the below.  We have resolved this with the below "Correspondence" Queue Template header;

Subject: AutoReply: {$Ticket->Subject}

RT-Attach-Message: yes

Content-Type: text/html

Thanks to everyone who helped out with this.

Kind regards


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, 10 August 2011 10:12 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT4 add attachments to reply/comment

On Wed, Aug 10, 2011 at 08:31:54AM +1000, Joanne Keown wrote:

>    OK, I've removed "Content:" and left the line in between (see below) but the email is still

>    coming through without the attachment L.



>    Subject: AutoReply: {$Ticket->Subject}

>    Content-Type: text/html

>    RT-Attach-Message: yes

Hopefully outlook is mangling your whitespace, since it's important that it be top of template




<blank line>


>    RT-Attachment: 459/7206/4826


>    Does the reference to "RT-Attachment: 459/7206/4826" above mean that the attachment I uploaded

>    into the Reply screen has been attached to the email (at least at that point)?  Should I be

>    looking for a further reference to the attachment also in the Console output log too?

As you noted, on Ticket 459, Transaction 7206 had Attachment 4826 You can look those up in the database by id.

You're showing us the "Show outoing mail" emails, correct?

You need to show the headers from the actual mail as received by the outside recipients.

You'll also see a lot on the console in the debug log

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