[rt-users] Message threadings when close a ticket

Kevin Falcone falcone at bestpractical.com
Wed Aug 10 10:03:52 EDT 2011

On Wed, Aug 10, 2011 at 02:47:26PM +0200, Albert Shih wrote:
> When I close a ticket I received a message from RT to tell me the ticket is
> closed. 
> But in both mutt and Thunderbird the last message come as a new message,
> never like a answer of the thread of the ticket. 
> Is any way I can make this last message as a answer so it's appear in the
> thread ? 

I've run into this with "You're now the owner" emails, and it appears
to be an oversight in RT::Action::SendEmail::SetReferencesHeaders but
I haven't had time to dig deeply into it and write the tests that
would be needed.

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