[rt-users] Allowing users to set only themselves as owners

Thomas Sibley trs at bestpractical.com
Fri Aug 12 12:45:28 EDT 2011

On 08/12/2011 12:16 PM, Henry, Laura wrote:
> Anyway… I’ve looked at Tools-Configuration-Users-Global- User Rights and
> Group Rights and all the Queue Configuration fields, as well as the
> wiki, searched the RT book on Google Books (Only parts of the book are
> available there, but I don’t own it), and searched the mailing list
> archives for various permutations of “restrict ownership to self only”
> and similar. I can’t seem to find anything that looks like what I want.
> Can anyone point me in the right direction? Is this even possible?

Give your staff just OwnTicket and TakeTicket (and StealTicket if you
want), so they can't set the owner to anyone else.  Then you'll need to
make sure that only the Owner role has ModifyTicket, since that right
implies the ability to set an arbitrary owner.


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