[rt-users] Allowing users to set only themselves as owners

[Kenneth Crocker]

Thomas,

That won't limit the drop-down list, will it?

Kenn
LBNL

On Fri, Aug 12, 2011 at 9:45 AM, Thomas Sibley <trs at bestpractical.com>wrote:

> On 08/12/2011 12:16 PM, Henry, Laura wrote:
> > Anyway… I’ve looked at Tools-Configuration-Users-Global- User Rights and
> > Group Rights and all the Queue Configuration fields, as well as the
> > wiki, searched the RT book on Google Books (Only parts of the book are
> > available there, but I don’t own it), and searched the mailing list
> > archives for various permutations of “restrict ownership to self only”
> > and similar. I can’t seem to find anything that looks like what I want.
> > Can anyone point me in the right direction? Is this even possible?
>
> Give your staff just OwnTicket and TakeTicket (and StealTicket if you
> want), so they can't set the owner to anyone else.  Then you'll need to
> make sure that only the Owner role has ModifyTicket, since that right
> implies the ability to set an arbitrary owner.
>
> Thomas
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