[rt-users] Customize home page

Kenneth Crocker kfcrocker at lbl.gov
Fri Aug 12 12:51:43 EDT 2011


Mike,

Every user can modify their own home page to see whatever they want. The
queries they can choose from comes from either the basic list offered from
RT as well as any personal Queries AND any Queries saved for a group they
are a member of. They can also see thier own personal dashboards along the
top line.

What is it you want to do for them that they can't do themselves?

Kenn
LBNL

On Fri, Aug 12, 2011 at 8:48 AM, Mike DeVries <mike at dido.ca> wrote:

>
> How can I modify "RT at a glance" so that different groups (or users) see
> different elements, e.g hide "Unowned Tickets" from the developers group?
>
> Also how can I customize which columns display in e.g. "My Tickets" for
> everyone (not just me) or for a user group?
>
> Thanks,
> Mike
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