[rt-users] Incoming messages all plain text

Kevin Falcone falcone at bestpractical.com
Wed Aug 24 17:19:10 EDT 2011

On Wed, Aug 24, 2011 at 06:25:18PM +0000, DeVore, John wrote:
>    I am new to RT and setup a 4.0.1 server about a month ago.  I am trying to get html messages
>    that RT is receiving to show when a ticket is created but the email is converted to text/plain
>    and all formatting is lost.  Other postings talking about html stated to set the
>    `PreferRichText' to true, or 1, which is what the setting was by default, and I have seen no
>    change.  Would this conversion to plain text be occurring in the mailgate processing of the
>    message?  Is this a problem with the ScrubHtml or is it even getting to a point of being
>    scrubbed?

You'll need to tell us more about where you're seeing text/plain.  In
the web ui?  In outgoing email? In links on the ticket history?  A
small screenshot may be the easiest way to explain.

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