[rt-users] prevent external users to be owners

Gilbert Rebeiro gilbert at dido.ca
Thu Aug 25 07:16:57 EDT 2011

I'm confused by the permissions.
I understand that when a user doesn't have the privileged user flag the 
are unprivileged
That being said, when I go into the Modify global group rights.
I choose Unprivileged I don't understand why there are 3 tabs (General 
Rights, Staff, and Rights for Administrators) what do these tabs have to 
do with an unprivileged user?

The own ticket right is on the Staff tab, yet a Unprivileged user is not 
a staff.

Am I the only one confused??

Sorry I just don't get it.
I'm not sure how I gave Everyone the right to own a ticket, on the 
Everyone group there are also 3 tabs???

On 24/08/2011 9:33 AM, Kevin Falcone wrote:
> On Wed, Aug 24, 2011 at 08:44:10AM -0400, Gilbert Rebeiro wrote:
>> Is there anyway to prevent external users from being owners of tickets?
> Don't grant them the OwnTicket right.
> You probably gave it to Everyone instead of a selected group of users.
> -kevin
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