[rt-users] REST interface, getting custom fields

Stuart Browne stuart.browne at ausregistry.com.au
Tue Aug 30 23:44:58 EDT 2011

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Stuart Browne
> Sent: Tuesday, 30 August 2011 5:09 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] REST interface, getting custom fields
> Hi,
> I'm using the perl module 'RT::Client::REST' to query the database for
> tickets with a specific custom field with a value and update the tickets
> to a different owner and state.
> Script works for 2 other queues without issue.  The 3rd queue however,
> configured the same as far as I can see, behaves differently.

Sadly, I've confirmed this is a bug in the RT::Client::REST interface (also in 0.41).  Using RT's '/opt/rt3/bin/rt' does correctly retrieve all the custom fields.

Time for debug.


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