[rt-users] RT 4.04 and Articles

[Joe Kirby]

Our organization has not used RTFM at all and when I begin to explore Articles within RT 4.04 I see a couple of things that I think may be our lack of experience with this aspect.

1. There does not seem to be a way for me to add any Content since it is always just a header and no box for entry

2. When I try to extract an article from and existing ticket I get all the History with an apparent option to select which comments or replies I am interested in however there is nothing in the drop down menu for selecting so I can only add all history by hitting Create at the bottom of the screen


Is there a good doc area for Articles that I may use to assist me in RT 4.04 setup?

This really looks cool and I think it will really help our users

Thanks again for all the support given via this list serve

Joe


Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/oit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

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