[rt-users] RT 4.04 and Articles

[Thomas Sibley]

On 12/16/2011 10:57 AM, Joe Kirby wrote:
> Our organization has not used RTFM at all and when I begin to explore
> Articles within RT 4.04 I see a couple of things that I think may be our
> lack of experience with this aspect.
> 
> 1. There does not seem to be a way for me to add any Content since it is
> always just a header and no box for entry
> 
> 2. When I try to extract an article from and existing ticket I get all
> the History with an apparent option to select which comments or replies
> I am interested in however there is nothing in the drop down menu for
> selecting so I can only add all history by hitting Create at the bottom
> of the screen
> 
> 
> Is there a good doc area for Articles that I may use to assist me in RT
> 4.04 setup?

docs/customizing/articles_introduction.pod

Thomas