[rt-users] Unexpected "CC" stuff in 4.0.4

[Ruslan Zakirov]

Hi Jeff,

Sounds more like local customization. RT doesn't parse follow up
messages for Cc addresses. Out of the box RT has option to parse Cc
addresses in new tickets only, but not in replies.

On Fri, Dec 30, 2011 at 19:01, Jeff Blaine <jblaine at kickflop.net> wrote:
> I'm a little confused about something in RT 4.0.4.  If
> I do the following:
>
> 1. Create new ticket
>
> 2. Reply via email to that ticket and add foo at bar.com
>   as an *email* CC
>
> RT does the following:
>
> 1. Starts including foo at bar.com on replies (expected)
>
> 2. Display.html : Does not show foo at bar.com as a "CC".  This
>   is very problematic for us, as people end up "on" the ticket
>   and we cannot readily see that.  (UNEXPECTED)
>
> 3. ModifyPeople.html : shows the following, abbreviated below
>   for simplicity (UNEXPECTED)
>
>                                        Cc: none
>
>       Add new watchers:
>       Type           Email
>       [-     ]       [ foo at bar.com ]
>       [-     ]       [             ]
>       [-     ]       [             ]
>
> Is all of this expected behavior for 4.0.4?  Can anyone
> explain some of the rationale?
> --------
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-- 
Best regards, Ruslan.