[rt-users] Reporting on response time

[Matthew Hattersley]

We have a SLA measurement of an initial response to a ticket of 4 hours.

 

>From what I can tell this would be the time difference between the
created and started field.

 

I'd like to be able to graph this directly to a dashboard.

 

So show the number of tickets responded to within the 4 hour SLA and
those out of SLA. I can't figure out however to create a saved search or
chart that would show this.

 

Anyone any ideas?

 

Cheers

 

Mat


Kind Regards,
Find Vaioni's latest Terms and Conditions & SLA docs http://www.vaioni.com/tcaupsla.html.
http://www.vaioni.com/ http://www.convergencesummit.co.uk/Exhibitor_List_North.cfm#Exhibitor_285 http://www.cbawards.co.uk/Reader_Vote_3.cfm
Matthew Hattersley

Email: mailto:matthew.hattersley at vaioni.com
Mobile:    
 
Address: 14 Leslie Hough Way
               Manchester
               Lancashire 
                M6 6AJ
 
Tel:           0870-160-0650 Ext 201
Fax:          0870-160-0651
Web:         http://www.vaioni.com
 
http://www.convergencesummit.co.uk/Exhibitor_List_North.cfm#Exhibitor_285
The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material.
Statements and opinions expressed in this e-mail may not represent those of the Company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer.  
Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy.
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110214/13b59d97/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 2709 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110214/13b59d97/attachment.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 9303 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110214/13b59d97/attachment-0001.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 8242 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110214/13b59d97/attachment-0002.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 8951 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110214/13b59d97/attachment-0003.gif>