[rt-users] Can't create or change users and tickets

[Алексей Малов]

Hello! I've installed request-tracker-3.8.8 on Debian with apache2,
postgresql-8.4 and mod-perl. When I try to create a ticket, or change
user, or create new user I receive error:
Couldn't load user '' (/usr/share/request-tracker3.8/html/Elements/Error:82)
or
Couldn't load queue ''.
In debug log i have this:
[Wed Feb 16 13:37:41 2011] [error]: WebRT: Ð<U+009D>евозможно
загÑ<U+0080>Ñ<U+0083>зиÑ<U+0082>Ñ<U+008C>
 оÑ<U+0087>еÑ<U+0080>едÑ<U+008C>
(/usr/share/request-tracker3.8/html/Elements/Error:82)
Trace begun at /usr/share/request-tracker3.8/lib/RT.pm line 302
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x7f7d37e82150)', 'WebRT:
M-PM-^]M-PM-5M-PM-2M-PM->M-PM-7M-PM-<M-PM->M-PM
-6M-PM-=M-PM-> M-PM-7M-PM-0M-PM-3M-QM-^@M-QM-^CM-PM-7M-PM-8M-QM-^BM-QM-^L
M-PM->M-QM-^GM-PM-5M-QM-^@M-PM-5M-PM-4M-QM-
^L') called at /usr/share/request-tracker3.8/html/Elements/Error line 82
HTML::Mason::Commands::__ANON__('Why', 'Невозможно загрузить очередь')
called at /usr/share/perl5/HTML/Mason/Componen
t.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f7d36d32ae8)',
'Why', 'Невозможно загрузить оч
ередь') called at /usr/share/perl5/HTML/Mason/Request.pm line 1278
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
HTML::Mason::Request::comp(undef, undef, 'Why', 'Невозможно загрузить
очередь') called at /usr/share/request-tracker3
.8/lib/RT/Interface/Web.pm line 863
HTML::Mason::Commands::Abort('Невозможно загрузить очередь') called at
/usr/share/request-tracker3.8/html/Ticket/Create.html line 337
HTML::Mason::Commands::__ANON__ at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f7d35bbea10)')
called at /usr/share/perl5/HTML/Mason/Request.pm line 1278
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/share/request-tracker3.8/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage('HASH(0x7f7d35bc1ae0)') called
at /usr/share/request-tracker3.8/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest('HASH(0x7f7d35bc1ae0)') called at
/usr/share/request-tracker3.8/html/autohandler line 53
HTML::Mason::Commands::__ANON__ at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f7d35bc1fa8)')
called at /usr/share/perl5/HTML/Mason/Request.pm line 1273
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 467
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 467
eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 419
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7f7d35ba14d8)')
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 165
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x7f7d35ba14d8)')
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 831
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x7f7d3887fbc8)',
'Apache2::RequestRec=SCALAR(0x7f7d366a3e20)') called at
/usr/share/request-tracker3.8/libexec/webmux.pl line 78
eval {...} at /usr/share/request-tracker3.8/libexec/webmux.pl line 78
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x7f7d366a3e20)')
called at -e line 0
eval {...} at -e line 0

Why does this happen?
-- 
Alexey Malov