[rt-users] Re: Can't create or change users and tickets

[Алексей Малов]

Please help with it:)

2011/2/16 Алексей Малов <scukonick at gmail.com>:
> Hello! I've installed request-tracker-3.8.8 on Debian with apache2,
> postgresql-8.4 and mod-perl. When I try to create a ticket, or change
> user, or create new user I receive error:
> Couldn't load user '' (/usr/share/request-tracker3.8/html/Elements/Error:82)
> or
> Couldn't load queue ''.
> In debug log i have this:
> [Wed Feb 16 13:37:41 2011] [error]: WebRT: Ð<U+009D>евозможно
> загÑ<U+0080>Ñ<U+0083>зиÑ<U+0082>Ñ<U+008C>
>  оÑ<U+0087>еÑ<U+0080>едÑ<U+008C>
> (/usr/share/request-tracker3.8/html/Elements/Error:82)
> Trace begun at /usr/share/request-tracker3.8/lib/RT.pm line 302
> Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x7f7d37e82150)', 'WebRT:
> M-PM-^]M-PM-5M-PM-2M-PM->M-PM-7M-PM-<M-PM->M-PM
> -6M-PM-=M-PM-> M-PM-7M-PM-0M-PM-3M-QM-^@M-QM-^CM-PM-7M-PM-8M-QM-^BM-QM-^L
> M-PM->M-QM-^GM-PM-5M-QM-^@M-PM-5M-PM-4M-QM-
> ^L') called at /usr/share/request-tracker3.8/html/Elements/Error line 82
> HTML::Mason::Commands::__ANON__('Why', 'Невозможно загрузить очередь')
> called at /usr/share/perl5/HTML/Mason/Componen
> t.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f7d36d32ae8)',
> 'Why', 'Невозможно загрузить оч
> ередь') called at /usr/share/perl5/HTML/Mason/Request.pm line 1278
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
> HTML::Mason::Request::comp(undef, undef, 'Why', 'Невозможно загрузить
> очередь') called at /usr/share/request-tracker3
> .8/lib/RT/Interface/Web.pm line 863
> HTML::Mason::Commands::Abort('Невозможно загрузить очередь') called at
> /usr/share/request-tracker3.8/html/Ticket/Create.html line 337
> HTML::Mason::Commands::__ANON__ at
> /usr/share/perl5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f7d35bbea10)')
> called at /usr/share/perl5/HTML/Mason/Request.pm line 1278
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
> HTML::Mason::Request::comp(undef, undef, undef) called at
> /usr/share/request-tracker3.8/lib/RT/Interface/Web.pm line 320
> RT::Interface::Web::ShowRequestedPage('HASH(0x7f7d35bc1ae0)') called
> at /usr/share/request-tracker3.8/lib/RT/Interface/Web.pm line 224
> RT::Interface::Web::HandleRequest('HASH(0x7f7d35bc1ae0)') called at
> /usr/share/request-tracker3.8/html/autohandler line 53
> HTML::Mason::Commands::__ANON__ at
> /usr/share/perl5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f7d35bc1fa8)')
> called at /usr/share/perl5/HTML/Mason/Request.pm line 1273
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1268
> HTML::Mason::Request::comp(undef, undef, undef) called at
> /usr/share/perl5/HTML/Mason/Request.pm line 467
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 467
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 419
> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7f7d35ba14d8)')
> called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 165
> HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x7f7d35ba14d8)')
> called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 831
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x7f7d3887fbc8)',
> 'Apache2::RequestRec=SCALAR(0x7f7d366a3e20)') called at
> /usr/share/request-tracker3.8/libexec/webmux.pl line 78
> eval {...} at /usr/share/request-tracker3.8/libexec/webmux.pl line 78
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0x7f7d366a3e20)')
> called at -e line 0
> eval {...} at -e line 0
>
> Why does this happen?
> --
> Alexey Malov
>



-- 
Alexey Malov