[rt-users] Scrip ordering

Ruslan Zakirov ruz at bestpractical.com
Thu Feb 17 02:00:38 EST 2011


Put extraction into transaction create stage and notification into
batch stage. This should work.

On Thu, Feb 17, 2011 at 7:04 AM, Bernard McCormack
<bmccormack at nextjump.com> wrote:
> I tried transaction create with the descriptions set to define the order, I
> tried transaction batch and I tried the read on transaction create  and then
> the displaying of the value in the transaction batch. The value is getting
> set but it appears unset during the execution chain.
>
>
>
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
> Crocker
> Sent: Wednesday, February 16, 2011 12:18 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Scrip ordering
>
>
>
> Bernard,
>
> Are you using "TransactionBatch"?
>
> Kenn
> LBNL
>
> On Wed, Feb 16, 2011 at 2:49 AM, Bernard McCormack <bmccormack at nextjump.com>
> wrote:
>
> I am extracting custom values from emails using
> RT-Extension-ExtractCustomFieldValues and I want to use the value in the
> next step to decide the format of the email sent to the users.
>
> The transactions according to the logs are both firing in the correct order
> in Transaction Create
>
> I am accessing the cf using:
>
> $Ticket->FirstCustomFieldValue('Priority')
>
> This works on another transaction but when chained together it doesn’t have
> the value set.
>
> Any help would be appreciated.
>
>
>
>
>
>



-- 
Best regards, Ruslan.



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