[rt-users] FW: Global Scrips & Templates - with 1 Queue Exception

[Joanne Keown]

Hi,
Does anyone have any idea about my query below?  Would love any suggestions...

Cheers
Jo

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Joanne Keown
Sent: Monday, 21 February 2011 10:34 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] Global Scrips & Templates - with 1 Queue Exception

Hi there,

I'm running v8.8.7.

I have 8 Queues set up, with scrips & templates set at the Global level.  However, one of these Queues is an exception to the rule and I don't want the Global scrips/templates to apply to this one.  I have already set up specific scrip & template for this one Queue, however, the Global ones also apply so I get a double up of "Autoreply" messages.

I thought of creating individual scrips/templates for each of the remaining 7 Queues, but this solution would require quite a bit of set up and maintenance work, when all I want to do is disable the Global for the one Queue.

Question:  Is it possible to have one Queue as an exception to the application of Global scrips and templates?  If so, how can this be achieved?

Kind regards

Jo

Jo Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane  QLD   4101
Ph:    +61  7 3877 3399
Mobile:   0402 697 351
Email: joanne.keown at coloradogroup.com.au<mailto:joanne.keown at coloradogroup.com.au>


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