[rt-users] Fwd: Fw: [ Hewitt & May #176] Test Ticket - #1 from yahoo mail box

[Naresh Maharaj]

Kevin

What you are saying is not entirely true.

Lets say the history has 15 transactions of human typed responses.

These 15 are made of 10 correspondences and 5 comments.

We think the problem is the following.

If the last transaction was a COMMENT say COMMENT(15)
You then click REPLY on COMMENT(15)
This generated a CORRESPONDENCE (16) with COMMENT(15) as the history.
In such cases the Requestor now gets the COMMENT(15)

Which we thought would never happen. This presents some danger from a users
perspective about what we classed as private content from being inaccessible
to the requstor.

Rgds

Naresh

On 4 January 2011 23:18, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Tue, Jan 04, 2011 at 11:12:16PM +0000, Naresh Maharaj wrote:
> >    Simply clicking reply hyperlink near the history of a ticket will
> reproduce all the history
> >    including the Correspondences and Comments over the entire history of
> the ticket. If that
> >    ticket has Comments in the history it is shown as INLINE text which we
> would not have expected
> >    to see.
>
> Reply near a transaction quotes only the content of that transaction,
> it does not quote the entire ticket's history.  Reply at the top of
> the page quotes nothing.
>
> -kevin
>



-- 
Naresh Maharaj,

Hewitt & May (Shirtmakers) Ltd
email: info at hewittandmay.com
web: http://www.hewittandmay.co.uk
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