[rt-users] RT Queue mails with errors on Postfix

[Joe Harris]

The command newaliases I was led to believe was only for sendmail. What you need is:
postalias /etc/aliases

Unless you have newaliases somehow linked to the above, postfix won't read the aliases file. 

At least I hope that is it. :)


Sent from blackberry

-----Original Message-----
From: Gregory Greafers <gregory at accesskenya.com>
Sender: rt-users-bounces at lists.bestpractical.com
Date: Wed, 05 Jan 2011 15:34:21 
To: rt users<rt-users at lists.bestpractical.com>
Reply-To: gregory at accesskenya.com
Subject: [rt-users]   RT Queue mails with errors on Postfix

Hi RT Community,
I have an issue I want to troubleshoot and resolve. I have 
- CentOS 5.5, 
- RT 3.8.8,
- postfix as an MTA running on [myrtdomain.com] sending and responding
to mails internal to [mycompanydomain.com]. mycompanydomain.com is on
MDaemon mail server
- apache2 server

I keep seeing this error in my postfix logs (tail -f /var/log/maillog)

Jan  5 14:08:10 noc postfix/cleanup[6000]: warning:
database /etc/postfix/virtual.db is older than source
file /etc/postfix/virtual
...
Jan  5 14:51:14 noc postfix/local[6094]: C11C85F696D:
to=<nops at myrtdomain.com>, relay=local, delay=11811,
delays=11811/0.01/0/0.2, dsn=4.3.0, status=deferred (temporary failure.
Command output: RT server error.  The RT server which handled your email
did not behave as expected. It said:  temporary failure - RT couldn't
find the queue: CoreNetwork )

My /etc/aliases has the queue specified, matching the CoreNetwork queue
I created on RT webinterface with my root account:

core:           "|/opt/rt3/bin/rt-mailgate --queue CoreNetwork --action
correspond --url http://myrtdomain.com"
core-response:   "|/opt/rt3/bin/rt-mailgate --queue CoreNetwork --action
comment --url http://myrtdomain.com"

Any ideas on how I can resolve this? I have tried these steps in
sequence
newaliases
postfix reload 
service postfix restart [ok]
service httpd restart   [ok]


-- 
Regards,

Gregory Okoth
NOC Engineer

Email:noc at accesskenya.com 
Tel:  (254 20) 360 0908
Fax: (254 20)(254 20) 360 0001





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