[rt-users] Resolve w/o emailing user

[Josh Narins]

> On 1/11/2011 9:58 AM, Josh Narins wrote:
> > Display the ticket. Click on "The Basics". Change the status there.
> > That's how we do it.
>
> Hmmm... I tried that and looked at the history of the ticket.  The last
> item is "Outgoing email recorded"

Hmm. Maybe I removed a scrip already? Seems likely. Though I do wonder if
the timestamp on the "Outgoing email recorded" message is recent?

> > Our users seem to _always_ send a "Thank you!" if we resolve the
> > ticket with a message, which reopens the ticket.
>
> Come to think of it, we get alot of those too.  Maybe disabling the
> script *permanently* is the real solution...   ;-)
>
>
> now then... anyone know off hand how I can disable that script  (I did
> say I was a noob)?

If you want to disable it for all queues:

Configuration -> Global -> Scrips ->  "Figure out which one is sending 'On Resolve'"




Josh Narins
Director of Application Development
SeniorBridge
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Tel: (212) 994-6194
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jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com



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