[rt-users] Modifying History-information?

[Kenneth Crocker]

Johan,

Why "ShowTicket" to everybody? Why not just grant that right to the
Requestors and the Support Group (User-defined group) and AdminCc role and
Owner role that supports a specific Queue within that Queue "GroupRights"
page?

Otherwise, Searches will start taking a LONG TIME, unless you have a small
User's list.

Kenn
LBNL

On Mon, Jan 17, 2011 at 2:51 AM, Johan Elmerfjord <jelmerfj at adobe.com>wrote:

>  We are about to open up RT for everyone in the company, and are doing this
> by setting the Privileges: SeeQueue and ShowTicket to the group Everybody.
> Then we run with External Ldap authentication - so all company users can use
> the /SelfService/ - interface.
>
> We have a little problem though.
>
> We have a number of tickets that contains sensitive information. Like
> Usernames and passwords.
> Sometimes such info is added by the ticket-requester that doesn't see the
> harm in doing so.
>
> Is there a way for the ticket-owner - or a super-user to go in and delete
> such info from the history?
> Either through RT directly - or if there are any other tools available?
>
> I'm not found of doing updates in database directly - and before I write a
> tool to do it - I'll better ask here.
>
> Regards, Johan
>
>   --
>
> *Johan Elmerfjord* | Sr. Systems Administration/Mgr, EMEA | Adobe Systems
> (OBU) | p. +45 36 98 89 50 x6008 | cell. +46 735 101 444 |
> JohanE at adobe.com
>
>
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