[rt-users] Manually creating a user in RT's db (MySQL)

[Nicolas GUIOT]

We usually setup our RT mail server to accept emails only from domain/user that are allowed to. 
In exim, we have an acl looking like this : 

  drop
    !senders = ·*@mydomain.com:my_allowed_used at hisdomain.com

On Thu, 20 Jan 2011 08:49:50 -0800
Alberto Vazquez wrote:

> Thank you Sir, I will give it a try.  I was under the impression that
> this is for users with the need to access RT, since this external
> just needs to be able to send an email to RT and get a ticket create.
> 
> I will give a shot and see if it does the trick.  I will let you know
> how it tuns out.
> 
> Alberto
> 
> On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone
> <falcone at bestpractical.com>wrote:
> 
> >  On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
> > >    Guys,
> > >    I am new to RT and a novice on MySQL. Currently, we do not
> > > allow auto
> > create for external
> > >    senders to any of our Q's, but one of our departments want to
> > > use RT
> > to start receiving emails
> > >    (tickets) from an external source.
> > >    My questions is, if I create this external entity in the RT
> > > database,
> > would RT accept that,
> > >    and if so, how in the heck do I create that entry in MySQL,
> > > with the
> > right permissions?
> >
> > You should be able to do this from Configuration -> Users -> Create
> >
> > -kevin
> >
> 
> 
> 



--
Nicolas GUIOT
Risc Group - Service Production Exploitation
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