[rt-users] ¿does request-tracker3.6 need restart apache2 often?

[Ruslan Zakirov]

Hi,

You start debugging with logs. However, you better start with
upgrading your RT instance to 3.8.8 at least.

On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz <xt4mhz at yahoo.com> wrote:
> Hi and thanks in advance.
>
> I just installed request-tracker3.6 in a debian lenny server.
>
> It works perfect but today suddenly stopped to send email to users when a new ticket is created. Even, when we make a reply to requestor, the email is not sent.
>
> In the history of the ticket when its created as new, the message which says that email outgoing was recorded is not present.
>
> So after a very pain process, we restarted apache2:
>
> /etc/init.d/apache2 restart
>
> And RT started to send emails again.
>
> Is it normal?
>
> We read something about FastCGI but we are not pretty clear.
>
> Do we have to restart the apache2 often ?
>
> Can we setup anything to avoid apache2 restart ?
>
> Thanks again.
>
> José.
>
>
> --
> Lic. José Gregorio Díaz Unda.
> Asesor de Tecnologías de Información y Comunicación.
> Tel.: 58.0412.5518085
> Skype: xt4mhz
> Web: www.usb.ve - jgdu.blogspot.com
>
>
>



-- 
Best regards, Ruslan.