[rt-users] ¿does request-tracker3.6 need restart apache2 often?

Jose Diaz xt4mhz at yahoo.com
Tue Jan 25 09:53:29 EST 2011


--- El Vie 21/1/11, Ruslan Zakirov <ruz at bestpractical.com> escribió:

> De: Ruslan Zakirov <ruz at bestpractical.com>
> Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?
> Para: "Jose Diaz" <xt4mhz at yahoo.com>
> Cc: rt-users at lists.bestpractical.com
> Fecha: Viernes 21 de Enero de 2011, 2:26
> Hi,
> 
> You start debugging with logs. However, you better start
> with
> upgrading your RT instance to 3.8.8 at least.
> 
> On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz <xt4mhz at yahoo.com>
> wrote:
> > Hi and thanks in advance.
> >
> > I just installed request-tracker3.6 in a debian lenny
> server.
> >
> > It works perfect but today suddenly stopped to send
> email to users when a new ticket is created. Even, when we
> make a reply to requestor, the email is not sent.
> >
> > In the history of the ticket when its created as new,
> the message which says that email outgoing was recorded is
> not present.
> >
> > So after a very pain process, we restarted apache2:
> >
> > /etc/init.d/apache2 restart
> >
> > And RT started to send emails again.
> >
> > Is it normal?
> >
> > We read something about FastCGI but we are not pretty
> clear.
> >
> > Do we have to restart the apache2 often ?
> >
> > Can we setup anything to avoid apache2 restart ?
> >
> > Thanks again.
> >
> > José.
> >
> >
> > --
> > Lic. José Gregorio Díaz Unda.
> > Asesor de Tecnologías de Información y
> Comunicación.
> > Tel.: 58.0412.5518085
> > Skype: xt4mhz
> > Web: www.usb.ve - jgdu.blogspot.com
> >
> >
> >
> 
> 
> 
> -- 
> Best regards, Ruslan.
> 

Hi Ruslan and thanks for the help.

We started the research process to upgrade RT 3.6.7 to 3.8.8

Thanks a lot!

José.

--
Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com






More information about the rt-users mailing list