[rt-users] Customized Status

[Emmanuel Lacour]

On Mon, Jan 24, 2011 at 09:46:31AM -0500, Josh Narins wrote:
> Take, to take, I want the ticket.
> 
> Taken, having been took, I have the ticket.
> 
> That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config:
> 
> > DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly.
> 

if you just want to change "open" in the web UI to "Taken", then just
change the translation by creating a file in local/po/xx.po (xx = two
letters of your language) with the following content:

-----cut-----
msgid ""
msgstr ""
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: 8bit\n"

msgid "Open"
msgstr "Taken"

-----cut-----

check in lib/RT/I18N/xx.po if other strings may need to be tranlsated.

then restart your web server.