[rt-users] child tickets

[Kenneth Crocker]

Chris,

If you are on 3.8.X you can see those relationships in the "Links" box of a
ticket and further, the "Graph" function within said box.
You can also write a search to list such relationships and dependencies and
put that search on your home page or a dashboard.

Kenn
LBNL

On Wed, Jan 26, 2011 at 2:15 PM, Chris Barnes <chris-barnes at tamu.edu> wrote:

> On 1/26/2011 10:18 AM, Emmanuel Lacour wrote:
>
>> - display a ticket
>> - in the box on bottom right of ticket metadata, with the title "Links",
>>   click on "add" link in front of either "Depends on", "Child" or
>>   "Refers to". The kind of link type choice depends of your needs.
>>
>> more details here: http://requesttracker.wikia.com/wiki/Relationships
>>
>
>
> Excellent.  I was able to follow this and make one ticket a child of
> another one.
>
>
> But how do I SEE the relationships (such as when clicking on "home" or a
> particular Queue in the Quick Search)?  After all, having relationships is
> good, but it's not terribly useful unless the people dealing with the
> tickets can see those relationships.
>
>
>
> --
> Chris Barnes                           AOL IM: CNBarnes
> chris-barnes at tamu.edu                Yahoo IM: chrisnbarnes
> Computer Systems Manager               MSN IM: chris at txbarnes.com
> Department of Physics                      ph: 979-845-1379
> Texas A&M University                      fax: 979-845-2590
>
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