[rt-users] new status not available

Kenneth Crocker kfcrocker at lbl.gov
Fri Jan 28 12:58:55 EST 2011


Bjorn,

Also, *I may be wrong*, but I think I remember reading something about
adding "inactive" statuses causes a problem for some RT routines. "Active"
is OK, as I've added a couple myself and all works well.

Kenn
LBNL


2011/1/28 Björn Schulz <bjoern.schulz at desy.de>

> Hi all,
>
> my rt is a rt3.8.7
>
> I've a problem with a new status.
> I've implement two new status
> 'certified' and 'not_certified'
>
> RT_Siteconfig:
> ...
> Set(@ActiveStatus, qw(new open stalled));
> Set(@InactiveStatus, qw(certified not_certified resolved closed rejected
> deleted));
> ...
>
> I can change the status of a ticket to 'certified'
> but not to 'not_certified'.
>
> Error message:
> Ticket 6073: Illegal value for Status
>
> Any help is appreciated.
>
> Cheers,
>   Björn
>
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