[rt-users] scripts for daily notifications for unassigned and unresolved tickets

[Kevin Falcone]

On Mon, Jan 31, 2011 at 10:24:22AM -0800, Joseph Spenner wrote:
> --- On Mon, 1/31/11, Kevin Falcone <falcone at bestpractical.com> wrote:
> 
> 
> > >    http://img825.imageshack.us/img825/4595/dashboardo.png
> > > 
> > >    From the setup above, I suspect I should
> > get a daily list of "new and open" tickets at 18:00
> > >    GMT.  (technically it's "new OR
> > open", but the search does return both new and open
> > tickets)
> > > 
> > >    If I go to manage my Dashboard, and click
> > on the Name: ticket reminder, I do get the list of
> > >    "new and open" tickets.
> > > 
> > >    Is there maybe some global permission
> > preventing me from performing this?
> > 
> > Did you install the cronjob as documented in README?
> > 
> > -kevin
> > 
> 
> Sorry!  I did not see that part.  I was using the following link/pdf:
> 
> http://bestpractical.typepad.com/files/dashboard-notifications-a-quick-introduction-3.pdf
> 
> referenced in:
> 
> http://blog.bestpractical.com/page/3/
> 
> Which did not mention the cron part, but I see that it's mentioned in the original documentation as part of the setup.
> Thanks for the update though.  It worked.  Looks like I'm all set now!

I believe that document assumes that all the installation directions
were followed, especially since it is more of a User doc than an Admin
doc.

-kevin
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