[rt-users] Show tickets depending on creator and not owner

[Fabian Unfried]

Thanks for the quick reply, but that didn't help, still the same the customers (unprivileged users and creator/requestor of the tickets) can't see their tickets only if they are assigned to it :S


Am 01.07.2011 um 15:36 schrieb Thomas Sibley:

On 07/01/2011 09:33 AM, Fabian Unfried wrote:
Is there anything wrong with this setup, any idea why my customers /
unprivileged users can't see their own tickets as long as the tickets
aren't assigned to them? They can't even access the tickets when they
aren't assigned to/owner of them, rt won't let them because of missing
rights.

You only gave ShowTicket to Owners (globally).  If you want Requestors
to be able to see their tickets, you need to grant them ShowTicket too.

Thomas

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