[rt-users] Show tickets depending on creator and not owner

[Fabian Unfried]

I did not customize the code of rt at all, but the hint with the eMail address is not too bad, because in my first test setup none of my users had an eMail address, so that was exactly my problem, thanks a lot!!!

So you're right the script I posted is useless.

Regards,
Fabian

Am 06.07.2011 um 11:17 schrieb Christian Loos:

Hi Fabian,

I don't have a RT 4.0.1 installation by the hand but I checked the code
at github and this should work.

For the ticket create form it is in
share/html/Ticket/Create.html line 119

and for ticket quick create form it is in:
share/html/Elements/QuickCreate line 71

Has the current logged in user an email address set?
Do you have any customizations that overwrites one of the files above?

-Chris

Am 06.07.2011 09:55, schrieb Fabian Unfried:
Hi Chris,

first of all thanks for improving my script.

I create my tickets vie the WebUI, but RT doesn't add the logged in user
as a requestor in my RT instance. Do I have to configure this somehow,
or should this be the default? As I already mentioned some mails before
(at least I think so): I'm using RT 4.0.1. Any ideas?

Regards,
Fabian




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Fabian Unfried
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