[rt-users] Search based on User CF's

[Kenneth Crocker]

Bart,

First off, you cannot set CF's for a search if you have not first set the
Queue and clicked the "Add" button. Reason: RT doesn't know what CF's you
want until you selected the Queue(s) because CF's are APPLIED to Queues.

Next, when using CF's in a search, you have to make sure that the SQL code
has a single quote ' around the entire CF name. ie 'CF{name of cf}' =
'value'.

Hope this helps.

Kenn
LBNL

On Wed, Jul 6, 2011 at 5:30 AM, Bart <bart at pleh.info> wrote:

> Hi,
>
> I'm having some trouble with searching in RT, we have a situation where we
> want the ability search on user CF's.
>
> What I'm seeing is that I can only select fields that are in a ticket. I'd
> need requestor-->CF.SomeCF like it's possible to do Requestor-->organization
> in the search form.
> What would be the best way for achieving this?
>
> I'm using RT 4, the place where I'm trying the search is on the "new
> search" page.
>
> Best regards,
>
> Bart
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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